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  • User Support Options at eBid



    User Support Options at eBid


    As an eBid user, a number of questions may crop up in your mind at different times. We make sure that you find the right answers quickly to resolve the query.

    At eBid, we understand that each user is different. That is precisely the reason; we have diverse user support options available to help you.

    Helpdesk and Forums are two different query resolution methods available on the eBid website. Helpdesk is a comprehensive list of questions and their answers compiled for the benefit of users. They are curated and posted by eBid to guide users.
    Forum is a community of eBid users where veteran users guide other users to resolve their queries. eBid just moderates the questions and answers to ensure that the Forum stays true to its purpose. Mailing your query to the eBid team is also available for minor updates and adjustments as needed for your eBid account.

    Stay in control of the query resolution process and do-it-yourself with the comprehensive and relevant support options of Helpdesk and Forum.

    Let’s check out the specific features of Helpdesk and Forum and how that can help you.

    Helpdesk



    Helpdesk is a useful collection of frequently asked user questions with their simple answers. This section has been developed primarily to help resolve all our user queries in a simple and straightforward manner.

    The Helpdesk section is kept current and up-to-date and has a comprehensive set of questions. Use the Google custom search option on the Helpdesk page to ensure that the most relevant answers come up.

    The eBid Helpdesk has a list of questions which have been displayed process wise for better clarity. The various process sections include:

    • Registration, Password Problems, Upgrading and Logging in
    • Starting Listings, Selling & eBid Stores
    • Bidding, Buying & Finding Auctions
    • My eBid Auction HQ
    • After the Auction Closes & Making Payments
    • Fees and Charges
    • User Feedback and Ratings
    • Fraud Prevention and Resolution
    • PPPay.com Instant & Escrow Payments
    • Buddy Points, Buddy Auctions & eBid Affiliate Program
    • eBid & Social Networks


    Forum


    Have a question you couldn’t find in Helpdesk?

    Maybe you want to know more about eBid’s process from a veteran or get feedback on your eBid promotion strategy?

    The eBid forum is your community.

    A place where you and other users come together to communicate information, share ideas and gain insights into your products. Great for both new and veteran users of eBid, Forum is a community which you should join.

    If you have a query which is not within the scope of the Helpdesk, you can go ahead and ask it in the Forum.

    Build a social bond with other users by sharing your knowledge, asking questions and mentoring the newer users of the community. Get fresh perspectives on your questions, situations while learning new things and making new friends.

    Veteran eBid users share their experience, knowledge and are willing to mentor the newer members of the tribe. Make new friends and share your experience working in the wonderful world of eBid. Share your experiences with other eBid users on the same journey.
    In fact, a lot of eBid users have a misconception that only technical questions can be asked on Forums. But guess what? That’s only partially true.
    Any question related to eBid, selling, product, the process of eBid, Google shopping can be asked on the eBid Forum. Ranging from a simple question to far-reaching analytical questions, you can find them all on the Forum.

    The Last Word


    Increase the efficiency of your eBid business by using the immensely useful Helpdesk and Forum to get answers to all your questions. Self-service is the perfect solution to your needs and wants. Engage with your fellow eBid users and grow your knowledge and social circle, both at the same time.

    Get all your answers whenever you want them.
    Happy Selling!
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