Mel, Absolutely agree. Public reporting of simple easily-fixable problems provides an opportunity for the site maintainers to show just how responsive they are and boost the reputation of the site. An opportunity which these days is more often than not being lost.
Gill, if problems reported in the forum provided for that purpose don't get addressed, why do you imagine they'll be addressed sooner by contacting support staff? I suggest you take the initiative and send a simple mail to support asking them why they don't keep a close eye on every thread within this Website Glitches forum and respond promptly.