I want to thank everyone for thier help. Now here is a update.
following this link:
http://us.ebid.net/perl/main.cgi?mo=user-store&title=refurbished-medical-equipment
The inventory appears in the store. Unfortunately, the link given on the main page which is:
http://na.ebid.net/perl/main.cgi?mo=...ical-equipment
still routes to a store front with no inventory. This link worked fine until yesterday. This is also the page you are linked to if you click on our store header.
For a brief time this morning our auctions/listing showed up on a search conducted from Ebids front page. However about an hour ago the listing stopped showing up again.
I have removed the telephone number from the about us page. and all of the listing that I have checked do not have any contact info. I have sent another help request to support but i understand it may be as long as 48 hours before they respond. Again, thanks to everyone for their help and I wll keep this thread updated as we progress through this.
Thanks,
James