I am sorry if this has been talked about before.
A customer bought a perfume before Christmas. brilliant I posted it and he claims it has not arrived. I have put in a claim with the post office and have let him know. but then I get this email
""""Hello,
Please see my email below of 13 January and respond by return. The perfume has still not arrived, we have had no further correspondence from you and no refund has been received. Please note that we require this matter settled once and for all (whether it be that the perfume is sent out again and received or a full refund is given) by Tuesday 31 January 2012.
Regards,
Donna """
to which I reply
"""" Hi Donna. & Jamie
Thank you for this email. I did send another email to Jamie who is the purchaser of the product to see if the item had been received.
As you know the post office do not class an item as missing untill at least 15 working days. That said on wednesday I sent of the request for a refund from the post office and once that has been settled I can then either send you a refund or the perfume which ever you would like at the time. """"
I got this back
""""Hi, please let me know once it has been settled. It has been a month and a half. Whether it gets settled or not is nothing to do with me, i ordred the goods in dec for an xmas pressie and still havent received it yet. I would appreciate if you sent the perfume to me asap, im not a happy customer. It is your responsibility for not having the parcel recorded for an extra few pence or sent via courier, not mine so please send the perfume!!
J.Fegan.""""
I do not mind giving a refund but as he had no feedback I thought I would wait untill post office refunded me.
Where would I stand if I decided to wait for the post office.- I must say that I have been very lucky in that I have only had 2 other lost in the posts in 5 years.