Originally Posted by
TiasTreasures
A perfect example of why we need this. The new member who wanted to cancel an order DID contact me, she was not a deadbeat, she didn't realize that I only had one of the item available and she wanted a set of four. Even though I explained why I had to send the payment reminders and mark her as a NPB, she was offended. I did change her feedback to neutral after the FVF was refunded, but I don't think that made any difference. She hasn't purchased anything here since then.
If I had been able to simply cancel the order and get my FVF back, eBid might very well have gained a new customer.