First Class support

[marshland]

I has a small problem loading up auction items where the gallery listing was automatically replaced with a featured listing.
I contacted support and they quickly replied cancelling the extra fees and checked the problem which after several exchanges of e mail turned out to be related to the use of the back button on a Firebox Browser.This can have strange effects on listings!

What great and personal service.
Another reason for me to be pleased that I made the jump to e-bid - I certainly would not have received that service on my previous auction site.
I won't mention it's name but it is MUCH more expensive to list on then e-bid.

[cornishmaid1961]

I can second this we have a top class support system here on eBid.

I just had to change the domain name from the site where I host my photos and so I needed to find a way to bulk edit the HTML code for well over a thousand listings so my photo links wouldn't break !

Not only did support come up with instuctions on how to do it but they also did a test run for me to make sure it worked properly. Now that is what I call service !

A big thank you to eBid support !

[lejoueurdepipeau]

I has a small problem loading up auction items where the gallery listing was automatically replaced with a featured listing.
I contacted support and they quickly replied cancelling the extra fees and checked the problem which after several exchanges of e mail turned out to be related to the use of the back button on a Firebox Browser.This can have strange effects on listings!

Oh is that what is causing it?? Several people have had this problem. Did they suggest what to do about it?

[Huddylion]

I has a small problem loading up auction items where the gallery listing was automatically replaced with a featured listing.
I contacted support and they quickly replied cancelling the extra fees and checked the problem which after several exchanges of e mail turned out to be related to the use of the back button on a Firebox Browser.This can have strange effects on listings!

What great and personal service.
Another reason for me to be pleased that I made the jump to e-bid - I certainly would not have received that service on my previous auction site.
I won't mention it's name but it is MUCH more expensive to list on then e-bid.

Had the same problem myself yesterday support were great with me also 10/10 is all I can say well done support