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Thread: Site Downtime & Problem Notifications

  1. #51
    Administrator gazza's Avatar
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    eBid will be experiencing some brief downtime in the next few minutes while a backend error is fixed.

    back with you ASAP

    Thanks.
    Gazza
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  2. #52
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    We will be installing some new hardware to cater for our huge increase in photos being hosted by eBid. Users may see some missing images for an our at around 16.30 GMT today.

    Gazza
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  3. #53
    Administrator gazza's Avatar
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    Some users from Australia and the US have reported access problems to eBid for the last few hours. We are investigating these at the moment.

    This is also causing some disruption to photo uploading within eBid.

    Gazza
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  4. #54
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    eBid will be going offline at 9am BST (GMT+1) Monday 6th April for around 45 minutes to install some software enhancements.

    Gazza
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  5. #55
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    eBid users will experience a 15 minute dowtime at 9am BST today (GMT+1) as we carry out some data compression to help keep things running smoothly.

    Gazza
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  6. #56
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    eBid is currently experiencing a DoS (Denial of Service) attack which may cause some disruption to your visit. Our technical team are investigating the dynamics of this attack currently.

    Gazza
    Last edited by gazza; 15th April 2009 at 09:20 AM.
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  7. #57
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    We have noted a problem with Internet Explorer 8 and our WYSIWYG editor. We are working on a fix for this.

    Our apologies for the inconvenience.

    Gazza
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  8. #58
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    Our Seller+ Lifetime upgrade option will be misssing for a few hours this morning. We aim to have it back in place around midday BST (GMT +1)

    Thanks
    Gazza
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  9. #59
    Administrator gazza's Avatar
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    eBid will be going for it's move to a new data centre in Dallas, Texas at around 4am GMT (5am London, Midnight New York) tomorrow morning.

    We will be moveing hundreds of gigabytes of data over the atlantic and it could take a few hours. We will also be chaning our DNS entries which will mean the efficiency of your ISP will determine when you will be able to see eBid again, some could be as soon as we flick the switch back on, some could be a few more hours.

    We hope to flick the switch back on at 7am GMT on Monday.

    The changeover will not have any affect on URLs, the site will not look any different, it will just be over 200% faster and bulk uploads will be around 1000% faster.

    Gazza
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  10. #60

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    The update went smoothly and we were up within 3 hours. Some users with less than efficient ISPs will find they won't have access for a few hours until their ISPs get round to updating the DNS database. Updating DNS (the database that points domain names to their correct servers) is updated anything from 1 second to up to 24 hours.

    You may notice a few small glitches as everything settles down but any little glithces will be ironed out as we work through things for the rest of the day. Thanks for the patience.

    Thanks,
    Gazza
    Last edited by gazza; 29th June 2009 at 04:06 PM.
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